The Call Center - Developing the Processes - Customer Service Excellence
Some companies have a call center, others use CSR’s or dispatchers as inbound call takers. Either way, an inbound call strategy is a critical aspect of success in any business. Booking calls is a process, and while it is critical to have that process in place, we must expand this idea to WOW a customer at the time of booking. In this section, we explore many different ideas on how to improve our brand promise and customer experience with our front line teams in a call-taking environment. Learn from the best, as Brigham Dickinson explores the many facets of developing best practices in a call-taking environment.