Dispatching Best Practices

Learn some great sales practice discussions on dispatching with Brigham Dickinson. Dispatching is one of the toughest jobs we have in contracting, as it involves trying to balance all the aspects flying around during a busy season. So take some ideas for the processes here and work to improve your customer experience with Brigham Dickinson.

Run Time: 4:50

Maintenance Tune-Up Script (Outbound)

Utilize this script as a baseline to develop the main script for your outbound call center and generate tune-ups. You'll also learn the 20 best practices to use to develop your learning model for maintenance calls to new customers.

Script Development - Best Practices for Customer Service Representative (Outbound)

Utilize this article in order to create your company's ideal CSR outbound script. You'll continue to learn and adjust as you develop information and recordings.

Matching Technician Skills to Dispatching

Understanding your technicians' skill sets in order to more effectively dispatch to the appropriate work or skill required will dramatically improve efficiency. Use the notes in the video segment to more effectively map who gets which calls.

Run Time: 12:51

Dispatching Processes and Ideas

This article outlines the basic ideas in dispatching to create more efficiency and organize your team to deliver exceptional customer experience.v

Call Booking Questions and Data for Entry

Here is a brief list of questions and data points you may want to edit and use to improve your data inside your call booking and dispatching process.

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