16.7 Installation Processes – The Customer Experience

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Installation Processes - The Customer Experience

Anytime we interface with a customer we are creating a brand experience and have the opportunity to win or lose in that interaction. This best practice defines the ideas for a company to work with install teams to make sure we execute the best possible experience and loyalty.

Installation Process - Delivering an Exceptional Brand Experience from Installation

As a company we need to be sure we have alignment on our brand experience. Installation in no exception, and we need to define the expectations as well as train our teams on how to execute. The installation teams are interfacing with homeowners and can greatly enhance our brand and image, as well as the clients comfort levels with our brand promise.

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