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Service Business Plan

A service department can be quite complicated due to so many moving parts. So part of our profitability plan is centered around having a working plan to develop service as a business unit that produces a 20% pretax profit. We are interested in many aspects here — lead turnovers, productivity, average ticket, and a host of other areas in this type of plan, including growing our customer base and providing an exceptional customer experience. The service planning process gets us focused on the core of how to accomplish these goals.