Daily Technician Huddle-Conducting Daily-Weekly Training

The service technicians in any company have to be able to complete the technical work, yet so many contractors neglect the other aspects of training the field teams, which revolve around customer experiences, mindset and attitudes, and representing themselves to the highest level for the company. The daily huddle or even a weekly training approach supports continual reinforcement of the major concepts in delivering a WOW customer experience. We have to operate a whole business, aligning technical, customer service and individuals mindsets. Most customers will forgive us if we make them feel exceptional even if we make an error. Learn how to execute all aspects in this practice by creating a daily huddle to train and grow.