Productivity and Efficiency – Hitting the Service KPI’s

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Productivity and Efficiency - Hitting the Service KPI's

Here is an example article on determining your demand service department’s key performance indicators (KPI’s) and then setting about a plan to track and create those performance benchmarks or to better them. This information details the calculations, but also the details of how to change the performance of both productivity and efficiency.

This Microsoft Word Document is made available in .doc format which is compatible with versions of Microsoft Word 94 and above. Contractor University offers this material as a service to its members to use freely in concert with other educational resources and suggested instructions. Contractor University cannot be held responsible for the results from any use or misuse of this material.