Service Materials Handling - Standard Truck Stock, Replenishment, and Reordering

In this discussion we uncover ideas that are key to starting a standardized truck stock system, how to replenish the truck stock, and an overall strategy of material handling. Many service-based companies lose tens if not hundreds of thousands in cash flow due to poor material handling practices. It is a detailed process and we avoid the attempt to streamline material handling due to the sheer scope of numbers, parts, and what appears to be a complicated set of steps. And while it is true that material handling has many aspects to it that need to be linked, it is a system that becomes the life blood of a service enterprise and affects profitability in a massive way. Learn the key steps in this video and follow the site materials to implement a material handling process.

Run Time: 42:30

Service - Material Handling, Stock, Replenishment & Profitability

One of the biggest areas of concern -- or opportunity -- and ultimately lost efficiency and profitability comes in material management and truck stock. The service department is the front line on the battlefield for control of inventory -- too much or too little -- supply house issues, and generally trying to be sure we have the correct stock at the correct time to satisfy an 85% first time call completion ratio. This article takes a specific, deep dive into the material setup, replenishment, ordering process, and accountability system for service material handling. Most companies struggle in this area and it is a big aspect of operations for sure, but there is no reason even a start-up company cannot be successful following these practices.

Service Tool Box for Profits

Use the tool outline to determine if your toolbox for your techs is complete and create a tool policy that supports you being capable of completing the technical work.