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Service Department Management Principles

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Enhancing Service KPI's - Productivity and Efficiency

This document is a description of how productivity and efficiency are determined in a service business. The material also discusses in depth how to track these figures in a company as well as how to create a plan to improve them within your service operation.

This Microsoft Word Document is made available in .doc format which is compatible with versions of Microsoft Word 94 and above. Contractor University offers this material as a service to its members to use freely in concert with other educational resources and suggested instructions. Contractor University cannot be held responsible for the results from any use or misuse of this material.