Dispatching - Becoming Great at Dispatching

Brigham Dickinson, president and founder of Power Selling Pros, walks us through the three fundamental ideas of becoming a GREAT Dispatcher. Follow Brigham in his discussion

Run Time: 2:01

Dispatching Processes

The processes for dispatching are described here for a company to develop a platform for consistency in delivering customer experience and organization within the company.

Example Technician Skills Chart for Dispatcher

Use this as a guide to create a skills chart for a dispatcher to use in understanding the skills a technician possesses for site work. Commercial and residential are used as examples here.

2 Page Document

CSR - Lead Coordination Scripts

These are traditional lead coordinator scripts (focused on sales for comfort advisors), but a company that does not employ a lead coordinator for sales can use these for CSR call-takers who set sales appointments. While we highly recommend a lead coordination function, it is a position to grow into, so utilize these in your demand service department until that growth occurs. You can customize these as you see fit to organize around the WOW experience and make a client feel fantastic about your company and their choice.