Learn how to effectively debrief with your technicians on each call to determine its success or failure according to your company standards.
This article explains some nuances of conducting a service management debriefing after each service call to begin the accountability process. The goal is to get information from each debrief that helps you focus the training in service on the areas you do well and need to enhance. Debriefing is a way to be sure they know you know, and that the information is timely and accurate about your service call outcomes.
Each call should have some form of a debriefing, be it electronic or manual through dispatch. Use these debriefing forms as examples and you can customize them to your own company process.
6 Page Document
This is the second example of a debriefing questionnaire to be used to determine the outcomes of a service call by technician.
1 Page Document
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