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Questions for Technicians in the Sales Process

One of the most important parts of educating customers and involving them happily in a purchase decision is the process of asking questions. We lead the selling process by asking questions. The better a service/maintenance technician understands and internalizes the questions, the more likely a customer is to engage and become involved with the purchase decision making it easier to make a sale on any given product. Many would say asking and leading the sales process through questioning technique is the key to making objections disappear, and we do this by learning about the customers value chain (what the client wants, needs, desires and is willing to pay for). We dive head first into questioning technique – how to ask questions, when, and what questions so we can role play and use our skills to define what products may fit this customer, and providing an exceptional WOW experience.