Technician Selling Principles & Communications (Service & Maintenance)
Defining a Client's Needs, Asking Questions to Define Options for Presentation
Determining the client needs is crucial in getting the sales presentation options focused on the areas in which a client would be interested in buying. This is all about asking questions and learning the right process to get into a conversation, and then making the emotional connection with the client. This video focuses on the questions and the connection process so we can get to the correct presentation.