The most important tool a service technician possesses is his/her brain. Aside from the obvious in this section we detail some of the collateral sales materials a technician can utilize to more effectively communicate about a product or service at their disposal. Since we all learn in different forms, some are aural (listening), some are visually conceptual (Art or pictures), some are tactile or experiential (touch) and so forth, meaning we should be equally prepared and well trained to identify the consumers need and adjust our discussions accordingly. Support tools such as technician credibility manuals, risk remediation guarantees, benefits slip sheets, IPAD’s etc are all examples of tools that allow the great minds of our technicians to have support of real world buying habits. Take a look at some ideas.
Each technician will favor their own style of presenting options for selling accessories. Here is a basic example of a file that can be edited and then uploaded to an iPad, or created in a PDF "shared" format to be presented to clients, for an easy point and click discussion about options in the home.
23 Page Document