Technicians who sell invariably get paid when a transaction occurs. Most companies have a plan to be sure if the unit, service agreement, accessory, of some added value service is sold by a selling technician there are compensation processes attached to the transaction. We explore the many ways and ideas (both pay and rewards) to accomplish this in a company, and while there is simply never just one right way, there are some basics that make consistency work for the culture of a company.
The best service professionals know how to make a client feel special, unique, and emotionally well. They do this by understanding how to deliver exceptional service and communication to the customer. We call this a brand promise. This video defines how a professional service technician can more effectively deliver the company's brand promise leading to more sales and profits.
Run Time: 15:31
There is a need to define the pay plan for any sales position including the selling technicians. Most companies will have their own variations of a compensation plan, and of course no one plan is right or wrong, only the idea that what you pay should align with your company code of conduct, goals, and role for that position. Learn more about what may be the elements to consider and customize your own approach to pay and rewards.