Communication is a very specific behavior and attaches to several skills in the sales process. Asking questions, listening, and checking and confirming the information all contributes to the “Quality” of the communication. This best practice is about truly working with your team on being aware of what makes for exceptional communication and why.
Learning the process of communications is essential to being a great technician, and being great is something we all want to focus on as we aspire to educate clients. This video breaks down the process and the steps to learn and practice, as well as the methods to improve your team's skills. Use the video to discuss the best practices in your group and work to develop role-plays that help us work with clients.
Run Time: 53:38
There are stark differences between the genders when it comes to communications, creating understanding, and developing emotional connections. This video identifies some of the base reasons, and we explore the techniques used in working with the various genders. Satisfying each gender and knowing how to adapt your style is essential.
Run Time: 35:20