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Technician Communication & Selling - Gender Selling Principles

Communication is a very specific behavior and attaches to several skills in the sales process. Asking questions, listening, and checking and confirming the information all contributes to the “Quality” of the communication. This best practice is about truly working with your team on being aware of what makes for exceptional communication and why.

Communications Technique - Enhancing Communication and Understanding

Learning the process of communications is essential to being a great technician, and being great is something we all want to focus on as we aspire to educate clients. This video breaks down the process and the steps to learn and practice, as well as the methods to improve your team's skills. Use the video to discuss the best practices in your group and work to develop role-plays that help us work with clients.

Run Time: 53:38

Maintenance Technician Social Styles

Training materials to teach to technicians the various social styles and how to work with each.

6 Page Document

Gender Based Selling - Communications

There are stark differences between the genders when it comes to communications, creating understanding, and developing emotional connections. This video identifies some of the base reasons, and we explore the techniques used in working with the various genders. Satisfying each gender and knowing how to adapt your style is essential.

Run Time: 35:20

Gender-Based Selling

Use the information here to work with your technician, selling and communications group to focus on how different genders can make decisions. Many organizations can benefit by training on the ideas listed here in the training guide.

5 Page Document