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Assessment of Skills Service & Maintenance Technicians

One of the first places we begin in developing a great sales process among our service and maintenance technicians is conducting a skills assessment to drive our training and development plans for this team. In this section we delve into the skills outlines to be effective at selling and educating clients, and further into the actual means to train and develop our team members to achieve our company goals. Some technicians have inherent talent and the natural DNA and gifts to make them effective at the sales process, yet others may require more time and work on the part of the company. Learn about the process, the tools, and the development path a company can take to uniformly build a selling system that works for your company.

Technician Assessment and Developmental Plans

Utilize the video and best practice to determine how you may want to develop your professional service technician team.

Run Time: 29:51

Customer Service Assessment for Technicians

This is a customer service evaluation tool for technicians to determine awareness levels for training.

7 Page Document

Technician Development Model

Utilize this document to determine how you coach the technician on the role of the technician.

Technician Individual Plan for Development

Each technician and team member deserves a written yearly development plan. Use this model to begin the discussions with your team. Assign company and individual learning models to grow team members.