The sales process is just that, a defined process to be aware of and master. Many technicians are simply talented and get away with success patterns by repeating their efforts, never realizing why that success occurs. This is perfectly fine for a company who can find talent, but most service technicians need to be educated about the process and practice those skills to develop proper technique. It’s the difference between an unconscious competent with talent and becoming a conscious competent utilizing technique to improve the results. The consistency of selling ONLY Happens when the skills are defined, practiced, mastered and then we use them by taking action. Learn the process in this section and begin working on the Power of Consistency.
In this video we break down the fundamentals-of-selling skills for the technicians to master. These are specific skills that can be utilized to build a sales process around the company product offering. We discuss building client relationships using the sales process, asking questions, building rapport, understanding the client needs, discussing options and making the sales process work for the client.
Run Time: 47:34
This is part two of a video series advancing the selling process. This video is heavy on the fundamentals of communication and sales process steps.Our goal is to extend the conversation with any client in a fashion that is truly comfortable for the buyer. Educating them by asking questions, and engaging their emotional connections to the company's brand, our brand, and possible solutions. Use the video to train the service team on becoming more effective at communications.
Run Time: 52:34