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Maximizing Service Productivity, Labor Efficiency and Flat Rate & Billing

In many companies, labor control is a huge issue (lack of labor control) and part of this best practice centers around controlling labor, but also recognizing systems and processes can impact labor usage. An example, the change to flat rate may have occurred but the profitability in demand service may still lag. Flat rate by itself does not counter operating issues or technicians who do not fully believe in the system and the company’s pricing philosophies. To this end, as a service department we need to set productivity standards and efficiency standards, which are very different but equally important, then work to drive performance to reach or exceed these standards. We view the individual technicians and the service department as a whole, in conjunction with our training plan to drive the service operation to peak profitability and customer experience.